| |
Services
Overview |
| Support Features |
Advanced Exchange |
Advantage |
Advantage Plus |
Premium |
Premium Plus |
| Software Support |
Yes |
Yes |
Yes |
Yes |
Yes |
| Hardware Support |
Yes |
Yes |
Yes |
Yes |
Yes |
| Phone Technical Support |
Weekdays
8am - 5pm |
Weekdays
8am - 5pm |
Weekdays
8am - 5pm |
24 x 7 |
24 x 7 |
| Parts Exchange Labor |
Self removal/replace |
Ostari Engineer |
Ostari Engineer |
Ostari Engineer |
Ostari Engineer |
| Call Back Resp. Time |
Within 4 hours |
Within 4 hours |
*Within 4 hours |
Within 4 hours |
*Within 2 hours |
| Parts Exchange Time |
Within 48 hours |
N/A |
N/A |
N/A |
N/A |
| Onsite Response Time |
N/A |
Next Day |
*Within 4 hours |
Within 4 hours |
*Within 4 hours |
| Support Geography Limit |
U.S. Only |
100 Miles |
100 Miles |
100 Miles |
100 Miles |
| *Critical Care |
N/A |
N/A |
N/A |
N/A |
Yes |
| *Critical Care Call Back |
N/A |
N/A |
*Within 2 hours |
N/A |
*Within 2 hours |
| *Critical Care On-site Response |
N/A |
N/A |
*Within 2 hours |
N/A |
*Within 2 hours |
| *See Terms & Conditions |
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